Billing Terms & Conditions
Billing Terms & Conditions
At Hearthlune, we aim to provide a simple, secure, and transparent checkout experience.
These Billing Terms & Conditions explain the payment process, billing responsibilities, and conditions related to purchases made through the Hearthlune website.
By placing an order with Hearthlune, you agree to the terms outlined below.
Payment Authorization
When you place an order with Hearthlune, you authorize us and our trusted payment providers to process the payment information provided during checkout.
By completing a purchase, you confirm that:
- The payment information provided is accurate and complete.
- You are authorized to use the selected payment method.
- You approve the transaction amount shown at checkout.
Order Charges
All prices displayed on the Hearthlune website are listed before completing checkout.
The final order amount may include:
- Product price
- Applicable shipping fees
- Taxes or duties where required
The total amount charged will be shown before you confirm your purchase.
Payment Processing
Payments are processed securely through trusted third-party payment providers.
Hearthlune does not directly store complete payment card information.
Payment information is handled according to the security standards and privacy practices of the payment providers used during checkout.
Order Confirmation
After your payment has been successfully processed, you will receive an order confirmation email.
Please review your order details carefully, including:
- Products purchased
- Shipping address
- Contact information
- Order total
If you notice an error, please contact our Customer Care team as soon as possible.
Failed or Declined Payments
If your payment cannot be processed, your order may not be completed.
Common reasons may include:
- Incorrect payment information
- Insufficient funds
- Bank restrictions
- Security verification requirements
If you experience payment issues, please contact your payment provider or try another available payment method.
Pricing and Availability
Hearthlune reserves the right to update:
- Product prices
- Availability
- Promotions
- Product information
at any time without prior notice.
If an incorrect price or product information error occurs, Hearthlune reserves the right to contact you regarding available options before processing the order.
Taxes and Additional Charges
Depending on your location, additional taxes, duties, or fees may apply.
Customers are responsible for any charges required by local regulations unless otherwise stated.
Refunds and Payment Adjustments
Approved refunds will be processed according to our Refund Policy.
Refunds will be issued to the original payment method used during purchase.
Processing times may vary depending on your payment provider or financial institution.
Fraud Prevention
To protect our customers and maintain a secure shopping environment, Hearthlune may review orders for potential fraudulent activity.
We reserve the right to:
- Request additional verification information.
- Delay order processing when necessary.
- Cancel orders suspected of unauthorized activity.
Contact Hearthlune
If you have questions regarding billing, payments, or your order charges, please contact our Customer Care team.
Email:
Customer Care Hours:
Monday - Friday
9:00 AM - 6:00 PM EST
We typically respond within:
24-48 business hours
Thank you for choosing Hearthlune.
We are committed to providing a secure, transparent, and thoughtful shopping experience.