FAQs
General Questions
What is Hearthlune?
Hearthlune is a home décor brand dedicated to creating thoughtfully designed pieces that bring warmth, comfort, and timeless beauty into everyday spaces.
We believe your home should reflect your lifestyle and create a feeling of calm, comfort, and belonging.
Where is Hearthlune located?
Hearthlune is an online home décor brand serving customers worldwide.
Our team works with trusted partners to carefully select and deliver thoughtfully designed products directly to your home.
What makes Hearthlune different?
At Hearthlune, we focus on creating a balance between aesthetics and everyday functionality.
Every product is selected with attention to design, quality, comfort, and the ability to transform your living space.
Orders & Payments
How can I place an order?
Shopping with Hearthlune is simple:
- Select your favorite item.
- Click “Add to Cart”.
- Proceed to checkout.
- Complete your payment information.
- You will receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept major payment methods, including:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Other secure payment options available at checkout
All payments are processed securely to protect your information.
Can I change or cancel my order?
We begin processing orders shortly after they are placed to ensure timely delivery.
If you need to make a change or cancel your order, please contact us within 12 hours of purchase.
After your order has entered processing or shipment preparation, changes may no longer be possible.
Shipping
How long does shipping take?
Orders are typically processed within 1-3 business days.
Estimated delivery times:
United States:
7-12 business days
International:
10-20 business days
Delivery times may vary depending on your location, carrier conditions, and seasonal demand.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking information.
You can also visit our Track Your Order page to check the latest shipping updates.
Why has my tracking information not updated?
Tracking information may take 24-72 hours to update after shipment.
If your tracking status has not changed for an extended period, please contact our Customer Care team and we will assist you.
Returns & Refunds
What is your return policy?
We want you to love your Hearthlune purchase.
If you are not completely satisfied, you may request a return within 30 days of receiving your order.
Items must be unused, in original condition, and include original packaging when applicable.
How do I request a return?
To start a return request, please contact our Customer Care team with:
- Order number
- Product name
- Reason for return
- Photos if the item arrived damaged or defective
Our team will review your request and provide the next steps.
Are shipping fees refundable?
Original shipping costs are generally non-refundable unless the item arrives damaged, defective, or incorrect.
What if my item arrives damaged?
We sincerely apologize if your order arrives damaged.
Please contact us within 7 days of delivery and provide photos of the item and packaging. Our team will review your request and help resolve the issue.
Product Questions
Are product colors accurate?
We make every effort to display product colors accurately.
However, colors may slightly vary depending on your screen settings, lighting conditions, and device display.
Are Hearthlune products safe and high quality?
We carefully select products from trusted suppliers and prioritize quality, design, and customer satisfaction.
Each item is reviewed to ensure it meets our brand standards before being offered to our customers.
Do you restock sold-out items?
Popular items may return depending on availability.
We recommend subscribing to our newsletter or checking product pages regularly for updates.
Contact
How can I contact Hearthlune?
Our Customer Care team is happy to assist you.
Email:
support@hearthlune.com
Customer Care Hours:
Monday - Friday
9:00 AM - 6:00 PM EST
We typically respond within 24-48 business hours.
Thank You
Thank you for choosing Hearthlune.
We hope our pieces help you create a home that feels warm, beautiful, and truly yours.