Refund Policy
Refund Policy
At Hearthlune, we want every piece you choose to bring warmth, beauty, and comfort into your space.
We carefully select each item and hope that your purchase becomes a meaningful part of your home. However, we understand that sometimes a product may not meet your expectations.
If you have any concerns with your order, our Customer Care team is here to help guide you through the return and refund process.
Return Requests
Hearthlune accepts return requests within:
30 days of delivery
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include original packaging when applicable.
- Be free from damage, signs of use, or modifications.
Items returned without meeting these requirements may not be eligible for a refund.
How to Start a Return
To request a return, please contact our Customer Care team with:
- Order number
- Email address used during checkout
- Product name
- Reason for return
- Photos of the item if applicable
Please wait for approval before sending any item back.
Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
We carefully inspect and prepare each order before shipment.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within:
7 days of delivery
Please include:
- Order number
- Photos of the item
- Photos of the packaging
- Description of the issue
Our team will review your request and provide an appropriate solution.
Refund Process
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method.
Please allow:
5-10 business days
for the refund to appear, depending on your bank or payment provider.
Return Shipping
Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping fees are generally non-refundable.
If the return is caused by an error from Hearthlune, we will work with you to resolve the issue.
Exchanges
If you would like to exchange an item, please contact our Customer Care team.
Exchange requests depend on product availability and item condition.
If a replacement item is unavailable, we will assist you with available options.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Gift cards
- Personalized items
- Final sale items
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Order Cancellation
If you need to cancel or update your order, please contact us within:
12 hours of purchase
Once an order has entered processing or shipment preparation, changes may no longer be possible.
Contact Hearthlune
For any questions regarding returns or refunds, please contact our Customer Care team.
Email:
Customer Care Hours:
Monday - Friday
9:00 AM - 6:00 PM EST
We typically respond within:
24-48 business hours
Thank You
Thank you for choosing Hearthlune.
We appreciate the opportunity to bring thoughtful details and warmth into your home.