Shipping Policy

At Hearthlune, we believe that every detail matters — including the journey from our collection to your home.

We carefully prepare each order and work with trusted shipping partners to ensure your Hearthlune pieces arrive safely and smoothly.

Our goal is to provide a thoughtful and reliable shopping experience from the moment you place your order until it arrives at your doorstep.

Order Processing

Once your order has been successfully placed, our team will begin preparing your items for shipment.

Orders are typically processed within:

1-3 business days

after payment confirmation.

During holidays, promotional periods, or times of high order volume, processing times may take slightly longer.

You will receive a shipping confirmation email once your order has been shipped.

Shipping Timeframes

Estimated delivery times:

United States

7-12 business days

International Orders

10-20 business days

Please note that delivery times are estimates and may vary depending on:

• Your location
• Shipping carrier availability
• Weather conditions
• Customs processing
• Seasonal demand
• Unexpected transportation delays

Hearthlune works closely with our shipping partners to provide the best possible delivery experience.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow:

24-72 hours

for tracking information to become active after shipment.

You can use your tracking number to follow your order’s progress until it arrives.

If your tracking information has not updated for an extended period, please contact our Customer Care team for assistance.

Shipping Address Information

Please carefully review your shipping information before completing your purchase.

Hearthlune is unable to guarantee delivery to incorrect or incomplete addresses provided by the customer.

If you notice an error with your shipping address after placing your order, please contact us as soon as possible.

We will do our best to assist; however, changes cannot always be guaranteed once an order has entered processing.

Shipping Delays

While we make every effort to ensure timely delivery, certain circumstances may occasionally affect shipping times.

Possible delays may include:

• Carrier delays
• Severe weather conditions
• Customs inspections
• Public holidays
• Transportation disruptions
• High-volume shipping periods

If your order experiences an unexpected delay, please contact our Customer Care team and we will assist you with the latest available information.

International Shipping

Hearthlune welcomes customers from around the world.

For international orders, additional customs duties, import taxes, or fees may apply depending on your country's regulations.

Any customs charges or government-imposed fees are the responsibility of the customer.

We recommend checking your local customs requirements before placing an international order.

Lost or Missing Packages

Once an order has been confirmed as delivered by the shipping carrier, Hearthlune is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your package appears to be missing, we recommend:

1. Checking your delivery location and surrounding areas.
2. Contacting your local shipping carrier.
3. Reaching out to our Customer Care team for further assistance.

We will do our best to help resolve any delivery concerns.

Damaged or Incorrect Items

We carefully inspect and prepare each order before shipment.

If your item arrives damaged, defective, or incorrect, please contact us within:

7 days of delivery

with the following information:

• Order number
• Photos of the item
• Photos of the packaging
• Description of the issue

Our team will review your request and provide the best possible solution.

Contact Hearthlune

If you have any questions regarding your order or shipping information, our Customer Care team is here to help.

Email:

support@hearthlune.com

Customer Care Hours:

Monday - Friday

9:00 AM - 6:00 PM EST

We typically respond within:

24-48 business hours

Thank You

Thank you for choosing Hearthlune.

We appreciate the opportunity to bring warmth, beauty, and thoughtful details into your home.