Terms of Service

Welcome to Hearthlune.

These Terms of Service describe the rules and conditions that apply when you access our website, browse our products, and make purchases through Hearthlune.

By visiting our website or placing an order, you agree to these Terms of Service and our related policies, including our Privacy Policy, Shipping Policy, and Refund Policy.

Please read these terms carefully before using our website.

Website Use

By accessing the Hearthlune website, you agree to use our website only for lawful purposes and in a way that does not violate the rights of others.

You agree not to:

• Use our website for unauthorized or illegal activities.
• Attempt to interfere with website security or functionality.
• Copy, reproduce, modify, or distribute website content without permission.

Hearthlune reserves the right to restrict access or refuse service to users who violate these terms.

Product Information

At Hearthlune, we make every effort to provide accurate product information, descriptions, and images.

However, please note that:

• Colors may vary slightly depending on your device settings.
• Handmade or natural materials may have minor variations.
• Product details may occasionally change due to improvements or availability.

These variations are considered part of the uniqueness of individual pieces and do not affect product quality.

Orders and Purchase Terms

When placing an order with Hearthlune, you agree to provide accurate and complete information.

After completing your purchase, you will receive an order confirmation email.

Hearthlune reserves the right to:

• Refuse or cancel orders when necessary.
• Correct pricing or product information errors.
• Limit quantities available for purchase.
• Cancel orders suspected of fraudulent activity.

If an order is canceled after payment has been received, a full refund will be issued according to our refund procedures.

Payment Terms

All payments must be completed before orders can be processed.

Hearthlune uses secure third-party payment providers to process transactions.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• All information provided is accurate.
• You authorize the payment transaction.

For additional payment details, please refer to our Payment Information page.

Shipping and Delivery

Hearthlune carefully prepares each order and works with trusted shipping partners to deliver products safely.

Delivery times are estimates and may vary due to circumstances outside our control, including:

• Carrier delays
• Weather conditions
• Customs processing
• Holidays
• Transportation disruptions

Please review our Shipping Policy for complete delivery information.

Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

Customers agree to follow the return requirements and procedures described in that policy.

For questions regarding returns, please contact our Customer Care team.

Intellectual Property

All content available on the Hearthlune website, including but not limited to:

• Brand name
• Logo
• Product images
• Text
• Graphics
• Website design
• Marketing materials

is owned by or licensed to Hearthlune and protected under applicable intellectual property laws.

You may not use, reproduce, copy, or distribute any Hearthlune content without prior written permission.

Third-Party Services

Hearthlune may use third-party services to support website operations, including:

• Payment processing
• Shipping services
• Analytics tools
• Marketing services

Third-party services operate according to their own terms and privacy policies.

Hearthlune is not responsible for the practices or policies of third-party providers.

Website Accuracy

While we strive to keep all website information accurate and updated, Hearthlune does not guarantee that all content will always be complete, current, or error-free.

We reserve the right to update product information, prices, availability, and website content at any time without prior notice.

Limitation of Liability

Hearthlune is not responsible for losses, damages, or delays caused by circumstances beyond our reasonable control, including:

• Shipping delays
• Third-party service interruptions
• Technical issues
• Unauthorized access
• Events outside our control

Our responsibility is limited to the maximum extent permitted by applicable law.

Changes to These Terms

Hearthlune reserves the right to update or modify these Terms of Service at any time.

Any changes will become effective once published on this page.

We encourage customers to review these terms periodically.

Contact Hearthlune

If you have any questions regarding these Terms of Service, please contact our Customer Care team.

Email:

support@hearthlune.com

Customer Care Hours:

Monday - Friday

9:00 AM - 6:00 PM EST

We typically respond within:

24-48 business hours

Thank you for choosing Hearthlune.

We appreciate your trust and look forward to bringing thoughtful details and warmth into your home.